Privacy statement

Neostrada processes personal data from its customers, prospects and other contacts. This privacy statement explains what data Neostrada processes when, why and in which way.

When does Neostrada collect (personal) data?

This privacy statement applies to the processing of the personal information and data obtained by customers, prospects and other contact persons when requesting and using our services (domain name registration and hosting packages) and when visiting our website. We also collect data when you subscribe to our newsletter, request information, ask a question, respond to our website or come into contact with us in a different way.

Which (personal) data does Neostrada process?

Neostrada collects contact details such as name, address, telephone number, e-mail address, date of birth and bank details, data relating to previous orders and use of our services. We also store contact history, for example when you ask our customer service. If you use our helpdesk we have your contact details and we can save the content of the conversations in order to be of better service to you in the future and to improve our own information provision.

In addition to the personal information you provide to Neostrada, Neostrada may collect, record and process additional personal data about your use of our services and website (s). Depending on the services you purchase from us, Neostrada stores traffic and location data. It only concerns data relating to your communication, not the communication itself.

We also collect information about the equipment you use, such as a unique device ID, the version of the operating system settings of the device you use to visit our website, as well as information about the use of our website (s), such as the time on which you visit us and the topics you view. The response (open and clicks) to our e-mails are also recorded on an individual level.

Why do we process (personal) data

Neostrada processes personal data in order to provide its services. For example, we store data for the creation of an account, the financial administrative processing and, of course, the application for a domain name. Neostrada also needs information about (being able to) answer questions, handling complaints and processing any recoveries. After placing an order, a quote and invoice number will be linked to your account.

In addition, we store your IP address for security reasons. This makes it possible to check from which IP address is logged in to the account or changes are made. Neostrada also stores other traffic and location data in order to enable its services and / or to settle them administratively and financially.

Neostrada uses cookies on its websites. We do this to analyze our websites and function optimally, to improve our services, for social media and for showing relevant advertisements on other websites. Read more about this in our cookie statement.

Third receivers

Neostrada uses systems or services from third-party suppliers, where it is possible that the supplier also has access to data from our customers. Some of our suppliers are based in the US. These parties are certified under the EU-US Privacy Shield or there are contractual agreements about an appropriate level of security.

Neostrada fulfills a role as intermediary (registrar) for an application, allocation and possible use of a domain name. Your application will be passed on to the relevant registration authorities, such as the Stichting Internet Domeinregistratie Nederland (SIDN). The authority decides on the allocation of your domain name. In order to make registration possible Neostrada will pass on your request data (contact details (name, e-mail address, telephone number and correspondence address) to these authorities.

Personal details are exchanged within the Neostrada group. If you are a Neostrada customer, we also see you as a customer of the other companies belonging to the Neostrada group. Neostrada does not sell personal data to third parties.

Your rights

Under the GDPR everyone has a number of rights. You can request Neostrada to inspect the personal data we process about you. It also indicates how and why we process this data. If Neostrada processes incorrect or incomplete data, we will adjust this to your request. You can also request a removal. It may be that Neostrada is obliged to process the data for other purposes (administration, fiscal retention). If you suspect that we are processing your personal data incorrectly or incorrectly, you can also have this processing limited. You may also object to the processing of your personal data for marketing purposes or other purposes. The right to data portability is new under the GDPR. You can ask Neostrada to transfer your personal data. Finally, you can withdraw a given permission for receiving the newsletter or another processing.

You can arrange most of the above rights yourself via the Neostrada Customer Panel. Of course you can contact us via [email protected] to use your rights.

Do you have the idea that Neostrada does not act in accordance with the privacy legislation? Or if you have any comments or questions, please let us know. As of May 25, 2018 you can also file a complaint with the AP.


Neostrada has taken appropriate technical and organizational measures and monitors and protects all its services (in) visibly against abuse and fraud. Neostrada also engages third parties in the execution of its services. Insofar as these third parties process (personal) data in the performance of the relevant services, they do so in the capacity of processor. The processor concerned only receives the necessary data and is (contractually) obliged to use an appropriate level of security and to handle personal data with care. In addition, personal data is not kept longer than necessary. Neostrada is legally obliged to store traffic and location data for judicial investigation and investigation purposes on the basis of the Telecom Data Retention Act.


If you have any questions or comments about this privacy statement, please let us know. Let us know via [email protected]

Change of Privacy Statement

Neostrada reserves the right to make changes to this Privacy Statement.

April 2018

This is the Privacy Statement of Totaaldomein BV with Neostrada, with its registered office in Lelystad, with office at (8243 VS) Lelystad at the Reaalhof 64, registered in the trade register of the Chamber of Commerce number: 50033425.

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